Review: Lancôme Bi-Facil eye make-up remover

I’ve happily used the Talika brand of eye make-up remover, which I had a stash of, for several years. Sadly, the formulation was changed by the time I came to buy it again and it no longer worked so well for me.

Lancome Bi-Facil

After reading a lot of overwhelmingly positive reviews for Lancôme’s Bi-Facil I decided to splurge on trying it (£21.00 for a 125ml bottle).

Consistency and scent

Bi-Facil is a two-layered liquid, so needs gentle shaking to combine the two. From the bottle onto a cotton pad the consistency is like water.

It definitely feels more like an oil on skin contact, which was unexpected as the bottle description says it’s non-oily. The list of ingredients state it does include perfume and I find the rose scent to be quite strong in the bottle and on cotton pads.


I’ve used Bi-Facil to remove the following eye products:

Urban Decay Eye Potion Primer and powder shadows from the Naked collection

Illamasqua Precision Ink Liners, Complement and Liquid Metal Palettes (cream and powder shadows)

Collection 2000 Clear Mascara

Laura Mercier Secret Concealer

When it comes to removing make-up without any drag or rubbing of the delicate eye area this deserves its reputation. It is really efficient at removing creams and powders, even the tricky to remove Illamasqua Precision Inks I experiment with, leaving your eye area soft and totally clean.

You don’t need to soak a whole pad with it either, so I imagine that a bottle could last for more than a couple of months of daily use. However, there are drawbacks I experienced.

Lancome Bi-Facil & make-up


On first look Bi-Facil is one of the best, if rather expensive, eye make-up removers I’ve ever used. Unfortunately, it has some less positive effects. I do have rosacea and mature skin but I’m fortunate that sensitive skin reactions are generally rare.

Having tested this three times: after application it left a burning/stinging sensation for 3-4 hours, rather like what happens if you accidentally rub your eye after handling chopped chillies. It also left areas of a dry white deposit around my eyes.

The only way I have found to lessen this is to rinse my face in cold water immediately after use. Others may not mind this step, but if I prefer not to have to rinse to avoid a painful reaction.

Although Bi-Facil does what it is supposed to do as a remover, it isn’t a product I feel comfortable using and wouldn’t purchase again.

The search for a new eye make-up remover continues…

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